Note that Esri recommends an IT department be involved in these steps to approve changes to the machine. While troubleshooting graphics card and OpenGL are beyond Esri Support Service's scope of support, the following solutions have been known to resolve the problem. Survey123 Connect is built with a later version of Qt, the app cannot be launched as Duet Display is causing the wrong version of Qt to be run at runtime, bypassing any of the OpenGL version installed.ĭepending on the cause, use one of the following solutions to resolve the error. Duet Display installs the old Qt 5.11 library files into system directories on Windows which are outdated and not supported in the later Qt built apps. Duet Display is installed on the local machine. ![]() ![]() ![]() The graphics card does not support OpenGL version 2.1 or the higher versions.The local machine does not have the necessary graphic drivers installed.This error can occur due to the following causes:
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